Question 1

Before you begin: Turn the ignition on without starting the engine

Accepted Answer

IMPORTANTEvery procedure on this page requires the ignition to be fully on without the engine running.WHAT TO DOKeep your foot completely off the brake pedal while turning the ignition on.The correct button sequence depends on your vehicle. Open the instructions for your vehicle make before continuing.STILL NEED HELP?Tap the TEXT US button in the bottom-right corner and include your name, vehicle year, make and model, and the step giving you trouble.

Question 2

Help! My vehicle won’t start, shift, or stay running.

Accepted Answer

BEFORE YOU BEGINTurn the ignition fully on without starting the engine. Keep your foot completely off the brake pedal while turning the ignition on.AUTHORIZATION OPTIONSYour Igla must authorize you before the vehicle can be driven. Authorization can come from:• Your PIN entered with the vehicle’s factory buttons• A paired phone running the Author ID app• An Igla key tag with a working batteryTRY YOUR PIN AGAINTurn the ignition completely off.Take a breath and wait three seconds.Turn the ignition fully back on without starting the engine, then try your PIN again. There is no need to open a door or wait for an extended period.PHONE OR KEY-TAG USERSIf you normally use your phone, open Author ID and confirm that its key is active.If you normally use a key tag, its battery may need attention.STILL NEED HELP?Tap the TEXT US button in the bottom-right corner and include your name, vehicle year, make and model, and the step giving you trouble.

Question 3

Which vehicle instructions should I use?

Accepted Answer

START HEREOpen the instructions for your vehicle’s make or manufacturer group.BEFORE FOLLOWING A PROCEDUREEvery procedure requires the ignition to be fully on without the engine running.Keep your foot completely off the brake pedal while turning the ignition on, then follow the button sequence listed for your vehicle.IMPORTANTThe Igla service button and ignition procedure can vary by vehicle.STILL NEED HELP?Tap the TEXT US button in the bottom-right corner and include your name, vehicle year, make and model, and the step giving you trouble.

Question 4

How should I protect my PIN and emergency card?

Accepted Answer

DO NOT SHARE YOUR CODESNever send your Igla PIN or emergency code by text, email, or social media.PROTECT YOUR EMERGENCY CARDKeep your emergency card somewhere secure, and do not leave it inside the vehicle.Only share the code directly with an authorized person when it is necessary.WHEN TEXTING USSend your name, vehicle year, make and model, and the step giving you trouble.Do not include your PIN or emergency code.Tap the TEXT US button in the bottom-right corner.

Igla help and instructions

Before you begin: Turn the ignition on without starting the engine

Help! My vehicle won’t start, shift, or stay running.

Which vehicle instructions should I use?

How should I protect my PIN and emergency card?